Troubleshooting

Follow Avatar Anthony Caplin
Updated : Created :
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What does an error code 005 'Unauthorised Company creation' mean when trying to create a online portal company account ?

 

An error code 005 when trying to complete your online portal company registration, means' Duplicate Company Name'. The company name that you have entered has already been registered on the portal. The portal does not except certain key information to be duplicated such as: Company name, Company Telephone Number, Company Email etc. as these are known as unique identifiers.

Below are the error codes displayed to the user, if they attempt to create a company with non-unique information, will be displayed as “00#”, see attached for example.

  • UserAlreadyCreatedCompanyWithEmail = 2,
  • UserAlreadyCreatedCompanyWithMobile = 3,
  • CompanyEmailExists = 4,
  • CompanyNameExists = 5,
  • CompanyTelephoneExists = 6

They can also be displayed as a combination error code such as 0056, duplicate 'company name' and 'company telephone number'.