Troubleshooting Sign In problems

If you cannot Sign In into the C.A.T Manger Online Mobile app there are a few steps you should take to troubleshoot the issue.

Please ensure to have followed this guide before contacting customer support.

The table below outline possible failures login problem:

 

Error Message Cause
 

Problem with your Sign In details (username or password)

or

with your device’s date and time

 

Not authorised to use the C.A.T Manager app or Locked account

 

Cannot connect the C.A.T Manager Online server

 

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