Data connection issues

 

Error Message Cause
 

Cannot connect the C.A.T Manager Online server

 

 

Problems in connecting to the C.A.T Manager Online server

Your device may have data connectivity issues.

To Sign In to C.A.T Manager you need an active data connection and your firewall (if you use one) must allow connections to https://portal.radioetection.com .

  1. Check for a Wi-Fi or Mobile data connection icon. If present skip to step 11
  2. If you do not have network coverage move around until you find a signal
  3. If your device is in Aeroplane mode, you need to turn it Off


    Swipe the screen down from the top right corner of your Android’s device to access the quick settings window

  4. Select the Aeroplane icon to turn it Off and skip to step

  5. If you see the Voice only icon you need to turn Mobile data On

  6. Swipe the screen down from the top right corner to access the quick settings window

  7. Select the Network icon

  8. Switch the Mobile data On

  9. Select More settings

  10. Check if you have a data limit set and if you have reached the limit. If yes, turn it Off or increase your data limit.

    Warning: Disabling the data limit, if set, or increasing its limit will increase your data usage and you may incur over charges from your network operator. If unsure consult with your company administrator or supervisor before making this change.

  11. If you can visit a known web site, try to visit the Radiodetection portal online login page. If the link does not work copy and paste this address in your web browser navigation box: https://portal.radiodetection.co.uk/.If you do have an active data connection, test it using your device’s web browser and trying to visit a known web site, for example www.google.com
  12. If you cannot see the web site and get an Offline warning, you have a network issue.
    If you are using a pay as you go data plan, check that you still have data available or if on a monthly plan check if you have not exceeded your data allowance.

    Contact your network provider or your company system administrator for further help.

  13. If you can visit a known web site, try to visit the Radiodetection portal online login page. If the link does not work copy and paste this address in your web browser navigation box: https://portal.radiodetection.co.uk/.


    If you can see this page contact rd_support for further help

    or

    If you cannot see this page use a PC to visit the Radiodetection portal online login page. If the link does not work copy and paste this address in your web browser navigation box: https://portal.radiodetection.co.uk/.

    If using your PC you can see the Radiodetection Portal Sign-in page you must contact your Wi-Fi or Mobile system administrator to check if you have a firewall set to block this

    If you cannot see the page on your PC’s web browser, you should check with your network administrator to check if you have a firewall set to block this

    Contact rd_support@spx.com for further help

  14.  Try to Sign In again

 

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