C.A.T Manager Privacy Policy

Follow Avatar Alberto Iaccarino
Updated : Created :
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This policy is valid from May 26 2023


Radiodetection Ltd and its affiliated entities (collectively “Radiodetection”) respect individual privacy and value the confidence of its customers and business partners. Radiodetection is committed to upholding the highest ethical standards in its business practices. Accordingly, Radiodetection adheres to strict standards in connection with the collection, use and disclosure of Personal Information, consistent with the laws of the countries in which Radiodetection conducts business.

 This Privacy Policy (“Policy”) applies to this Application and the C.A.T Manager Online Service and to any App and/or Services that includes a link or reference to this Policy (“App and/or Services(s)”) and describes what Personal and Non-Personal Information we collect, how we use and handle your Personal Information.

 1. Information we collect

 We, together with our third party service providers (see Section 5),  may collect data, including Personal Information and Non-personal Information (collectively “Information”), that you (the User)  provide to us when using our App which include but is not limited to information provided when Users interact with our App, fill out a form, and in connection with other activities, services, features, or resources we make available on our App in order to provide you with the App and C.A.T Manager Online service.

 “Personal Information” includes information that can be used to identify you as a natural person, directly or indirectly, in combination with other information available to us such as an identification number, online identifier or one or more factors specific to your identity as a natural person. Personal Information may include your:

  • name,

  • job title,

  • address,

  • phone number,

  • fax number,

  • e-mail address, and/or

  • professional or employment-related information such as Company name, address, phone numbers job title, employee id, timezone, preferences,

  • location; and/or

  • information provided.

Non-Personal Information” means information that does not identify as a natural person, such as aggregate information or blind data that does not contain personal identifiers such as account numbers, names, or addresses. Non-Personal Information may include:

  • device name,

  • operating system,

  • browser type,

  • screen usage and other taps and interactions on the App, and/or

  • other technical information.

The information we collect depends on how you use our App.

 Radiodetection aims at keeping the Information we hold is accurate and up-to-date. Please ensure that the Information you communicate to us is accurate and up-to-date.

If you fail to provide certain personal data when requested, we may not be able to perform the contract we have entered into with you (such as providing a product or service you requested), or we may be prevented from complying with our legal obligations.

2. How we use your Personal Information

We only collect, use and store your Information for the purposes of operating our business, delivering, improving and customizing our App providing you with the C.A.T Manager Online Service, sending direct marketing and other communications related to our business, and services, your account on the App, and for other legitimate purposes permitted by applicable law. Radiodetection collects Information for a variety of purposes, including the following:

  • Performance of a contract executed between you and Radiodetection;

  • Providing you with our product(s) and/or service(s);

  • Registering an Radiodetection product;

  • Responding to an inquiry from you or sending communications to you for direct marketing from Radiodetection or customer survey purposes, either directly from Radiodetection or from our third-party partners;

  • Providing you with customer service and technical support, including to investigate and address your concerns and monitor and improve our responses;

  • Personalizing your experience on the App and to deliver content, products, and services relevant to your interests. Including offers and advertisements though third-party App and/or Services, and via email (with your consent, where required by law);

  • Improving the operation of the App and/or help adjust the content of the App and/or Services to the general geographic location of you and for reporting purposes;

  • To the extent practicable, prevent fraud; and

  • As otherwise described to you when collecting your Personal Information.

Save for Section 5, where required or permitted by applicable law, we also use or disclose your Information to third parties when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with the legal obligation bearing on Radiodetection, (ii) enforce or apply the terms of any agreement to which Radiodetection is a party, or (iii) protect the rights, property or safety of Radiodetection, Radiodetection’s clients, or others.

3. How we share your Information

Any Information collected via the App and/or Services or when you contact Radiodetection’s sales, customer or technical support, will be processed in the United Kingdom by Radiodetection and/or the third party provider as provided for in Section 5. We may share your personal Information with our affiliated entities and other third-party business partners, providers, vendors or contractors acting on our behalf and under our instructions, whether located inside and outside of the European Union (“EU”) or the Economic Area (“EEA”), for the purposes of operating our business, delivering, improving, and customizing our App and/or Services as well as our products and services, sending direct marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise, and when needed, with your consent.

 Therefore, we may share Information in the following ways:

  • Within Radiodetection and any of our affiliated entities located inside or outside of the EU/EEA, for purposes of data processing or storage;

  • With Radiodetection’s business partners, vendors, authorized third-party agents or contractors to provide our products and services or facilitate transactions. Examples include, but are not limited to: processing or orders, hosting App and/or Services and providing support.

  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by another company;

  • As the case may be, for further protection of your privacy, Radiodetection will share your Personal Information in aggregated and/or de-identified form that cannot be used to identify you;

 Where mandated or permitted by applicable law, regulation or legal process, we will disclose your Personal Information to law enforcement officials, government authorities or other third parties, located inside and outside of the EU/EEA, where such disclosure is in accordance with due process of law and binding upon Radiodetection, to the extent necessary to comply with legal process or meet national security requirements, protect the rights, property, or safety of Radiodetection, its business partners, you, or others.

4. Transfer, processing and storage of Personal Information

As a global organization with affiliated entities located inside and outside of the EU/EEA and business processes in operation across borders, we may transfer your Personal Information to the United States of America, to any Radiodetection affiliate entity worldwide or to third-party business partners, providers, vendors, or contractors, that are located inside or outside of the EU/EEA, for purposes described in the section “How we share your Personal Information” above, including for the purpose of data processing or storage on behalf and under the control of Radiodetection.

Radiodetection will perform any cross-borders transfer in compliance with applicable privacy and data protection regulations, including Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data (“GDPR”). Where mandated by applicable law, to ensure that your personal data does receive an adequate level of protection, Radiodetection implements appropriate measures to ensure that your Personal Information is treated across Radiodetection affiliated entities and by the aforementioned third parties in a way that is consistent with and which respects the applicable privacy and data protection laws, which includes our implementation of Standard Contractual Clauses.

5. Links to third-parties’ App and/or Services

As stated above, we may share some information with third parties as part of our providing you with the services. We do not control the handling, processing or storage of data nor are we responsible for the practices employed by these third parties. Additionally, these websites or services, including their policies, may be constantly changing. These websites and services may have their privacy policies and customer service policies. Users understand and agree that use of our App is subject to these terms and policies and that although we do our best to monitor and ensure our and our third party compliance, we cannot be held responsible for the practices or any loss resulting from any third party provider. These third party websites are responsible for collecting, processing and storing this data and they share it with us in order to fulfil their service. We are able to request this data is deleted at any time.

6. Security and confidentiality of your Personal Information

The security and confidentiality of your Personal Information is important to us. We implement appropriate physical, administrative, and technical measures and safeguards designed to protect your Personal Information from loss, theft, misuse, alteration, unlawful or unauthorized access, use, or disclosure.

Radiodetection also relies on reasonable measures to safeguard Personal Information in our possession, including:

  • Restricting access to Personal Information to only those employees and third-party service providers on a “need to know” basis and under strict confidentiality requirements;

  • Use of technologies to safeguard data during transmission, such as SSL encryption for some of the data that you provide via the App and/or Services and using appropriate security measures to safeguard the data we collect and possess;

  • Use of industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our computer systems and networks.

The Internet and any communication thereon cannot be guaranteed to be secure at all times, and we cannot ensure or warrant the security of any Personal Information you provide us through this technology. In this regard, we have procedures to deal with any suspected data security breach and will notify you and any regulator of a suspected breach where required to do so.

7. Retention of Information

We will retain your Information for only as long as needed to fulfil the purposes for which it is collected. We will retain and use your Personal Information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce agreements to which Radiodetection (or any of our affiliated entity) is a party.

8. Your Rights

You have the right to access, free of charge, obtain a paper or electronic copy, review, correct and update all your Personal Information stored by us, notably to confirm its accuracy. Subject to any relevant legal requirements and exemptions, you may also oppose to or limit the processing or your Personal Information or request that certain of your Personal Information be deleted from our files.

If you reside within the EU, you may also exercise your right to portability of your Personal Information where the lawful basis for the processing is (i) (a) a contract or (b) your consent and (ii) by automated means. Please note that such a request could be limited to the sole Personal Information you provided us with or that we hold at that given time and subject to any relevant legal requirements and exemptions, including identity verification procedures.

Radiodetection will make reasonable efforts to comply with the aforementioned requests, unless such requests are prohibited by law, or there is a legitimate purpose to retain your Personal Information, in which case we will inform you without undue delay. We reserve the right to verify your identity before any request relating to your Personal Information processed by us. Please direct any questions about your Personal Information using the contact details provided at the end of this Policy.

Please note that we often need to retain certain data for record keeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Data provided until after the completion of such purchase).  

 Any individual who wishes to opt out can do so freely and at any time by contacting Radiodetection at using the contact details provided at the end of this policy, further to the information process relating to the new purpose or clicking on the link within each of our marketing communications.

9. Children’s Privacy

Radiodetection encourages parents and guardians to take an active role in their children’s online activities. Radiodetection does not sell or offer its products and services to children. As such, our App and/or Services are designed for adult user interaction. We do not intentionally collect Personal Information from children under the age of 18. If you are a parent or legal guardian of a minor under the age of 18 and believe that the minor has disclosed Personal Information to us, please contact us using the contact details provided in this Privacy Policy.

10.  Your California Privacy Rights

California Consumer Privacy Act. “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”).

If the CCPA applies to your Personal Information collected and used by Radiodetection, then the following terms apply: 

  • Right to Know. In some circumstances, you have the right to request from Radiodetection the categories of Personal Information RADIODETECTION has collected about you, the categories of sources from which your Personal Information was collected, the business or commercial purpose for collecting or selling your Personal Information, the categories of third parties with whom Radiodetection shares your Personal Information, and the specific pieces of Personal Information RADIODETECTION has collected about you. You may call us at 980-474-3700 or email us at privacy@spx.com with “CCPA Right to Know” in the subject line and in the body of your message to exercise this right. 

  • Right to Deletion. In some circumstances, you may have the right to request that RADIODETECTION delete any Personal Information about you which RADIODETECTION has collected from you. You may call us at 980-474-3700 or email us at privacy@spx.com with “CCPA Right to Deletion” in the subject line and in the body of your message to exercise this right. 

There are situations where we are not required to comply with your request to know or delete and we will let you know if one of those situations arises.

We also share Personal Information collected from cookies and similar tracking technologies , such as how you interact with our App and/or Services, Website, and/or other mobile apps, with advertising technology partners in order to present advertising messages based on your preferences. Given that the definition of ‘sale’ under the CCPA is broad and covers situations beyond traditional monetary transactions , this type of activity may be considered a ‘sale’ of Personal Information under the CCPA, and accordingly, you may have the following right:

  • Right to Opt-Out. Subject to certain exceptions, as a California resident, you may have the right to opt out of the “sale” of your Personal Information collected from cookies and similar tracking technologies. To opt out of the “sale” of your Personal Information as described in this section, please follow the steps outlined in our Cookie Policy. You may also opt out of certain “sales” of advertising by visiting NAI Consumer Opt Out. 

  • Keep in mind that, if you opt out of interest-based advertising, you may still see customized advertising displayed by advertising networks from which you have not opted out. In addition, your opt out will not prevent any advertising network from displaying advertising that is not customized to you and your interests and, consequently, may be less relevant to you. 

We reserve the right to verify your identity before we process any request relating to your Personal Information.

We will not discriminate against you if you choose to exercise any of the above rights granted to you by the CCPA. We are not discriminating against you if we deny a request to know or delete if we have a legitimate reason for the denial. 

Shine the Light. If you are a California resident who provides Personal Information in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 (“Shine the Light Law”) permits you to request in writing and obtain from us, once per calendar year, data about the Personal Information we shared, if any, with other third parties for their own direct marketing purposes. To make such a request, please contact us at privacy@spx.com and write “Request for California Privacy Data” for the subject of your message. We will send you a reply e-mail within 30 days containing the requested data once we confirm your request. Not all of the shared Personal Information is covered by the Shine the Light Law requirements and therefore only Personal Information which is covered will be included in our response.

Consumer Rights Notice. Under California Civil Code Section 1789.3, RADIODETECTION is required to provide California residents with the following specific consumer rights information:

  • This App and/or Services is owned and operated by RADIODETECTION Corporation.

  • Unless otherwise expressly stated, this App and/or Services is provided without charge.

To file a complaint regarding this App and/or Services or to receive further information regarding use of this App and/or Services, please contact us via email at privacy@spx.com or send us a letter at the mailing address listed below. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.

11. Choice and Opt-Out

Subject to your choices, we may also send you direct marketing communications via email. In addition to the “unsubscribe” link contained in each of our e-mail marketing communications, you may opt-out freely and at any time from receiving RADIODETECTION newsletters or other e-mail marketing communications from RADIODETECTION by sending an e-mail to support@radiodetection.com.

We may send you service communications relating to the products or services we provide you via email (e.g. to inform you about changes to the product or service you requested from us, revisions of our terms and conditions or this Policy). As such service communications are necessary for the purposes of providing you with our products or services or complying without legal obligations, you will not be able to opt-out from receiving them.

 12. Updates to this Policy

We reserve the right to update this Privacy Policy from time to time in order to reflect any changes to our products or services or to comply with changes in our legal and/or regulatory obligations. We will post the revised version on the App and/or Services, with an updated revision date. Where such changes to our Privacy Policy are substantial, we will also notify you by other means prior to the changes taking effect, such as by sending you an email notification. By continuing to use our App and/or Services thirty days after such revisions are in effect, you will be deemed to accept and agree to the revisions and to abide by them.

13.  Contact

If you have any question or would like to enquire about RADIODETECTION’s privacy practices and this Policy, the use of your Personal Information, object to or restrict Radiodetection’s use of your personal information for direct marketing purpose or request deletion or correction of such Personal Information, please contact us at:


Attn: Marketing Department

Address:  Western Drive, Bristol, BS14 0AF, United Kingdom

Email: support@radiodetection.com

Phone: +44 -(0)117- 976 7776

If you are not satisfied with our answer or the way we process your Personal Information pursuant to this Privacy Policy, you may also have the right to lodge a complaint with a data protection authority or a Court of competent jurisdiction. If you reside within the European Union, a list of national data protection authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .