Troubleshooting Sign In problems

If you cannot Sign In into the C.A.T Manger Online Mobile app there are a few steps you should take to troubleshoot the issue.

Please ensure to have followed this guide before contacting customer support.

The table below outline possible failures login problem:


Error Message Cause

Problem with your Sign In details (username or password)


with your device’s date and time


Not authorised to use the C.A.T Manager app or Locked account


Cannot connect the C.A.T Manager Online server


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