Troubleshooting

Follow Avatar Alberto Iaccarino
Updated : Created :
In this article

Locator

IssuePossible Fix
Locate Metadata Report Missing Arrow, Depth, and Frequency Fields After Survey Submission from Field MapsNone, will be fixed in a later drop but its worth being aware of this.

iOS

 

IssuePossible Fix

iOS MyRD not connecting to RTK

My RD app will display the locator a connected to "Survey Only" message

Resetting the BT on the locator. On the locator go to: Menu > GPS > RESET > YES
Locator fails to reconnect after power cyclePower cycle locator again, if this fails close/reopen app and connect again in app pairing screen.
Field Maps app crashes after navigating to the Location Details screenNot yet fixed from FM side, worth being aware of before trial. Will try to identify if they have fixed this yet
MyRD NTRIP drop out after previously connectedToggle Mount Point and re-connect appears to resolve this connection issue.
Field maps RTK status differs from locatorIssue FM side, not common. If it does occur however reopen MyRD and NTRIP connection should re-establish, FM status should then sync.
Locator number is not displayed after app relaunchSelect reconnect button, if this doesn't work reselect locator via pair screen.
Locator RTK module will not pair with the iOS version of the app if it was recently paired to another mapping app.Verify all other mapping apps are closed on phone before starting. Check Locator has correct phone type selected in locator menu.

 

Android

IssuePossible Fix
MyRD NTRIP drop out after previously connectedToggle Mount Point and re-connect appears to resolve this connection issue.
Locator number is not displayed after app relaunchSelect reconnect button, if this doesn't work reselect locator via pair screen.
Locator RTK module will not pair with the iOS version of the app if it was recently paired to another mapping app.Verify all other mapping apps are closed on phone before starting. Check Locator has correct phone type selected in locator menu.