Update Failed: “Locator Not Paired” is displayed on the Home screen when the locator has previously been paired with MyRD.
Resolution
- Ensure that the locator is physically powered off.
- Ensure that mobile has Bluetooth turned ON
- Tap Reconnect on the MyRD Home screen.
- Wait for the locator status to change to Powered Off.
- Tap Firmware Update to restart the firmware check.
Update Failed: Authentication failed: Unable to complete this action due to no internet connection.
Resolution
- Ensure that Wi-Fi or mobile data is enabled.
- Verify that the phone has a stable, working internet connection.
- Once connectivity is restored, tap Firmware Update to retry.
The intended locator is selected and paired. No firmware installation is in progress. “Not in a connectable state / Please restart firmware update” is displayed on the Home screen.
Resolution
- Ensure that the locator is physically powered off.
- Check the Home screen and confirm that the locator status is Powered Off. Tap Reconnect if necessary to refresh the status.
- Tap Firmware Update.
- If the same message appears again, switch the locator on and then off.
- Force-close MyRD and relaunch it.
- Confirm that the Home screen shows Powered Off, then tap Firmware Update again.
A firmware file download has started and subsequently failed.
Resolution
- Verify that the phone has a stable internet connection.
- Restore connectivity if required.
- Tap Retry on the failure screen to restart the download.
MyRD has displayed a firmware installation failure screen.
Resolution
- Tap Retry on the failure screen to restart the firmware update process.
- If the update fails again, wait until the application displays the failure screen before taking further recovery action.
- Power-cycle the locator, then force-close MyRD and relaunch it.
- With the locator powered on, reconnect to both the Survey/SMLOG and RTK peripherals. Complete pairing again if required.
- Once both peripherals are connected, switch the locator off and confirm that MyRD displays Powered Off.
- Tap Firmware Update and restart the update process.