Troubleshooting - Locator device

Follow Avatar Anthony Caplin
Updated : Created :
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If the device is switched on and MyRD shows the device connection status as SURVEY ONLY.

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Resolution

  1. Make sure the RTK peripheral is enabled in the device.
  2. Switch off the device and Switch it on and tap on Reconnect button in MyRD app.
  3. Navigate to: Menu → GPS → RTK ->RESET, Switch off the device and Switch it on and tap on Reconnect button in MyRD app.

Locating device should be always enabled with both the BLE’s RDRX and RTK.

If the device is switched on and MyRD shows the device connection status as RTK ONLY.

image-20261023-070010.png

Resolution

  1. Make sure the SMLOG peripheral is enabled in the device.
  2. Switch off the device and Switch it on and Tap on the Reconnect button in MyRD app. 
  3. Navigate to: Menu → SMLOG → RESET, Switch off the device and Switch it on and Tap on the Reconnect button in MyRD app.

Locating device should be always enabled with both the BLE’s RDRX and RTK.