Radiodetection Support
Resources > Support - Radiodetection Support
*An account is required
Support - Home page
On the Home page of the support site you can to choose to contact us by clicking on the Contact us option
On the Customer support page you can choose to create a support ticket if you require any technical assistance with your products, make a sales enquiry or just offer a suggestion.
Support / Sales / Suggestion - Idea
Support
Precision range/CAT4 and Genny4/PCMx range/Mobile Apps/CAT Manager Online/ PC Applications/Other Product
Once you select a product range that you would like technical assistance with, a corresponding customer support form will open
Customer support form
Fill in the customer support form and click on the Submit button.
You would have then created a support ticket.
Support ticket
Your message will become a ticket in our support system and a confirmation email will be sent to you indicating the ticket number related to your enquiry.
As soon as an agent from our technical support team has been assigned to your ticket they will contact you to help you with your enquiry or request.
Replies from our Support Team will be sent to your email as a follow up to the ticket.
Managing your tickets
If you wish to modify your message or just check the status of your enquiries visit support.radiodetection.com and sign into your support account.
If you have never signed in into your support account select Get a Password to receive a validation email with a link to create a password
Enter your email address and click on Submit
A pop up dialog box will inform you that an password creation email has been sent to your mail inbox.
Check your inbox for the password creation email from support.radiodetection.com and click on the Create a password link this will open your default web browser to the password creation web page.
Upon successful password creation you will be signed in to your account where you can access your support ticket.
Click on the highlighted subject heading of your ticket to view, edit and reply to your ticket.
Updating ticket via email
Support tickets can also be updated directly from any email correspondence you receive from radiodetection.support.com that is associated with your ticket.