Customer support

Email us with your issue, question or suggestion and we'll look into it while you focus on what matters.

We are here to help. Please give us as much information as you can by entering a detailed explanation of the issue you are experiencing and by filling the support form. You can attach drawings, pictures or documents if you want. Do not forget to enter a valid e-mail and phone number so that we can reach you

So you have an idea about a new product or new functionalities.
Please give us as much information as possible and do not forget to enter your contact details. You can attach drawings, pictures or documents if you want.

Hello, thanks for contacting Radiodetection. Please tell us more about your requirements and what product you are interested to. A member of our sales team or our authorised distributors network will be in contact soon

Select the product you need help with

Radiodetection User Portal

Welcome to the Radiodetection User Portal
By using one of the forms below you will create tickets which will be tracked by QA, Sales, Product Management and front line customer supports.
Please enter as many details you can when filling the forms. You can attach photos or other documents.

Use this form to describe Quality issues not reported by a user. If you can add photos or a detailed description

Use this form to report customer feedback (complaints or compliments) you have received via phone or in discussion with the customer or sales personnel.
For customer complaints received by e-mail please forward the e-mail to

Take your time to fill this form.
Explain the idea or suggestions as clearly as possible. If required attach photos or drawings

Enter any market news

Use this form to make a new Change Request.
Attach any files (documents, photos, etc) at the bottom of this form.
You will receive an e-mail confirmation with the Change Request Ticket number

Use this form only to report Raymond specific issues or actions

Fill this form to make change requests for new or existing sales parts. Please ensure to be authorised to use this form. Unauthorised requests will be ignored.